Return Policy for KBRH Catering Equipment

At KBRH Catering Equipment, we strive to ensure that our customers are fully satisfied with their purchases. However, if you are not completely satisfied with your order, we offer the following return policy:

1. Returns Eligibility: You can return your purchase within 14 days from the date of delivery, provided the product is unused, in its original packaging, and in the same condition as when you received it. Please ensure that all labels, tags, and seals are intact.

2. Non-Returnable Items: The following items are non-returnable:

  • Custom or special order items.
  • Products that have been used, damaged, or altered.
  • Perishable goods or items that cannot be resold due to hygiene reasons.

3. Return Process: To initiate a return, please contact our customer service team at info@kbrhcatering.co.uk or call 0333 11 22 000. You will be provided with a return authorization and instructions on how to return the item(s).

Please note that you will be responsible for the cost of return shipping unless the product was delivered damaged or incorrect.

4. Refunds: Once we receive your returned product, we will inspect it to ensure it meets the return criteria. If the return is accepted, we will process a refund to your original payment method. Please allow up to 7 business days for the refund to appear in your account.

5. Damaged or Incorrect Items: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange for a return or exchange at no extra cost to you. Please provide images of the damage or the incorrect product to assist in processing the return.

6. Exchanges: If you wish to exchange an item for a different model or size, please contact us to confirm availability. In most cases, we can assist with an exchange, but it may require a new order and return of the original item.

7. Contact Information: For any questions regarding returns, exchanges, or refunds, please get in touch with our customer service team:

  • Phone: 0333 11 22 000
  • Email: info@kbrhcatering.co.uk
  • Address: KBRH Catering Equipment, 12 Jenner Avenue, Acton, London W3 6EQ

We value your business and aim to make your experience as smooth and pleasant as possible. Thank you for shopping with KBRH Catering Equipment!